Transportation and Infrastructure Provider
Case Study
Overview
Industry: Transportation
Services: Managed Services
A major transportation and infrastructure provider is one of the busiest and most strategically important hubs in the country, servicing millions of domestic and international passengers each year.
As a gateway to a key region and an essential part of national logistics, the organisation relies on seamless operations to maintain service levels, ensure safety, and support commercial performance.
With growing volumes and evolving operational demands, the organisation sought a partner to support the performance and reliability of its critical data platforms.
Here’s a snapshot of the customer’s journey
The Challenge
Operations at the site depend on a suite of platforms supporting essential services—ranging from real-time operations and logistics to large-scale parking systems that contribute significant revenue.
These services are powered by Microsoft SQL Server, making platform stability and responsiveness essential.
The organisation needed a partner who could ensure availability, deliver real-time monitoring, and enable proactive performance improvements. At the same time, any solution had to integrate with a small in-house technology team and support 24/7 operations without adding internal pressure.
The Solution
DataSentinel was engaged to deliver a fully integrated managed services model, operating as the dedicated database centre of excellence.
The engagement covers all SQL Server workloads underpinning mission-critical systems, with a focus on responsiveness and long-term optimisation.
Services include real-time monitoring, proactive performance tuning, capacity planning, version upgrades, and incident remediation. A key component of the approach is visibility – internal teams have access to shared dashboards and performance reporting tools that show system status and trends in real time.
Most importantly, DataSentinel provides full 24/7, year-round support aligned to the organisation’s continuous operations.
Key Benefits
Full visibility into system performance and availability
Integrated support model that acts as an extension of the internal team
Continuous database optimisation and remediation
24/7 expert support aligned to operational demands
Improved prioritisation of projects through actionable insights
The Results
The transport and infrastructure provider now operates a stable, high-performing, and fully supported data platform.
With real-time insight into system performance and risk, the internal team can focus its efforts and plan improvements more effectively.
Dashboards and monitoring tools help direct internal and vendor resources to the most impactful areas, improving efficiency. The relationship with DataSentinel has matured into a trusted long-term partnership, with the team seen as an integral part of the broader technology function.
“Working with DataSentinel gives us the confidence that our systems are in expert hands, day and night. Their insight and responsiveness allow us to stay ahead of issues and focus on growth.”