National Food Producer
Case Study
Overview
Industry: Agribusiness and Food Production
Services: Managed Services
One of New Zealand’s most innovative fresh food producers operates a fully integrated business spanning growing, processing, and distribution.
With technology supporting everything from logistics to reporting, system performance plays a vital role in business continuity.
As the business continued to expand, the organisation sought a reliable partner to modernise its SQL Server environment and resolve longstanding technical issues.
Here’s a snapshot of the customer’s journey
The Challenge
The company had previously worked with a managed services provider but encountered significant gaps in support.
System performance issues were causing reliability concerns across operations, and reporting functionality was failing to meet business needs.
As performance declined further, operational disruption increased. The business needed more than reactive help – it required a partner who could rapidly address technical issues and drive modernisation across its data platform.
The Solution
DataSentinel was brought in to stabilise and manage the SQL Server environment.
Using monitoring tools to diagnose root causes, the team quickly implemented fixes that improved performance – earning strong internal support and validating the decision to change providers.
Following stabilisation, DataSentinel performed a comprehensive audit and developed a roadmap aligned with best practice. This included upgrading unsupported systems to SQL Server 2022, correcting misconfigurations, and tuning settings to improve platform efficiency.
DataSentinel’s proactive and collaborative working style was embraced by the internal IT team, establishing a highly integrated partnership.
Key Benefits
Rapid root-cause identification and remediation of key performance issues
Upgrade of unsupported systems to SQL Server 2022
Best practice configuration implemented across SQL environments
Enhanced visibility, stability, and platform performance
Highly collaborative and integrated support model
The Results
The company now operates a modern, high-performing SQL Server platform.
Performance bottlenecks have been eliminated, and best-practice configuration ensures long-term stability and scalability.
With a strong cultural fit and a proactive approach, DataSentinel has become a trusted advisor to the internal IT function and an essential part of the technology strategy going forward.
“We’ve seen a huge turnaround in system performance and support since bringing in DataSentinel. They’re proactive, knowledgeable, and feel like part of our team.”